After Sales Service

Care Advice

All products require dry cleaning ONLY. Orylag® fur items require specialist fur dry cleaning. Please refer to product care labels for detailed information. Swarovski® crystal is a delicate material, which must be handled with special care in accordance with the individual care labels to avoid damage to the product. Hédoné Interiors Ltd will not be held liable for damage caused due to incorrect cleaning.

Warranty

Hédoné Interiors Ltd products are made to ensure satisfaction during the natural life of the product. Hédoné Interiors Ltd warrants to the original purchaser that products will be free from defects in material and workmanship for a period of 6 months from date of the purchase. Under no circumstances will the warranty apply after this period. This limited warranty does not cover damage resulting from ordinary wear-and-tear, product misuse, product neglect, product abuse, product tampering, product alterations and unauthorised product repairs and/or failure to follow the product’s Care Advice. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. This warranty service is also valid for Hédoné Interiors Ltd products which are purchased abroad. This guarantee will begin from the date the product is received. Please keep the delivery receipt in case you have a warranty claim. The receipt serves as a certificate of purchase and authenticity for products purchased from the online shop. Should the delivered goods prove defective within this period, you may request a product repair by contacting the Hédoné Interiors Ltd customer care department directly by email at customercare@hedoneinteriors.com or by telephone on +44(0)20 8871 4302. The rights of the consumers based on the consumer protection laws in force are not affected. The refunding of the cost of return carriage is entirely at the discretion of Hédoné Interiors Ltd and the decision of Hédoné Interiors Ltd will be final.

Repairs Outside Warranty Period

Hédoné Interiors Ltd products are meticulously constructed to withstand everyday wear-and-tear, but in the event of repairs being required to purchased products falling outside of the warranty period we offer a dedicated repair service. For further details please contact a member of our repairs team directly by email at repairs@hedoneinteriors.com or by telephone on +44(0)20 8871 4302.

Returns and Exchanges

All Hédoné Interiors Ltd products are made-to-order with the right to return at the sole discretion of Hédoné Interiors Ltd. Items returned with prior agreement will be subject to a 50% handling fee, except where it can be proven that Hédoné Interiors Ltd is at fault. Returned products sent by post should be sent by certified/registered mail and insured, as Hédoné Interiors Ltd cannot be held liable for damage, loss or theft occurring during transport. The credit will be applied once the unused product has been received and checked. Returned goods arriving at our office without a returns number will be re-dispatched to the Client at the Client’s expense. Please note that it is not possible to exchange a product for a different item once the transaction is complete.

Order Cancellation or Changes

Hédoné Interiors Ltd's top priority is customer satisfaction. We urge customers to read carefully through product descriptions, stated pricing and our terms and conditions prior to placing of orders. Production will commence within 24 hours upon receipt of order, at which point acceptance of customer changes to orders will be at the sole discretion of Hédoné Interiors Ltd. Once the product enters the first manufacturing step, it belongs exclusively to the customer who ordered it, i.e. the customer is the actual owner of the product even though it has not been shipped yet. With the made-to-order nature of Hédoné Interiors Ltd products, cancellation rights under the Distance Selling Regulations for UK or EU consumers are not applicable. If you require any further assistance please contact a member of our sales team directly by email at sales@hedoneinteriors.com or by telephone on +44(0)20 8871 4302.

Defective Items

Please check all products you receive against your order. If the products you receive are defective or incorrectly supplied on delivery then you must note the details of any error in supply on the delivery documentation and inform us by post, phone or e-mail within 7 working days of delivery. If you fail to give notice in accordance with this clause, the products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the products accordingly. Only in extraordinary circumstances will a product return and card refund be considered. In all cases customers will be required to email a picture of the defected item for review to customercare@hedoneinteriors.com.

FAQ

Why does it take so long?

All Hédoné Interiors Ltd products are meticulously handcrafted to the Clients exact specifications by our team of expert craftsmen in London. There are many stages involved in the production process: fabric and trimming selection; pattern cutting; product assembly and embellishing of Swarovski® crystal; and finally quality and functionality testing. Attention to detail is paramount in our approach to design and production, with every item created by hand to our customers exacting standards. Please note, this production period may vary according to customer demand and component availability.

What is Swarovski® Crystal?

Swarovski® produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency, and unmatched brilliance.

Can I arrange to view the Hédoné Collection?

We operate from our workshop in London with all purchases needing to be made through our website or by contacting us directly using the contact details provided on the website.

Do you have a catalogue I can order from?

Yes. On each of the product pages you are able to download an e-Brochure for a particular item or the collection as a whole by clicking on the ‘Download e-Brochure’ button.

Can I return a purchase made through a reseller?

If you purchased your product through an authorised Hédoné Interiors Ltd reseller or distributor (listed on our website) you may be eligible for a credit in accordance with the reseller/distributor's return policy. You should contact the location where you purchased the product, as return/warranty policies may vary. Hédoné Interiors Ltd cannot accept product returns of orders purchased through a reseller or distributor. However, if the answer that you receive from a reseller/distributor is not satisfactory, please email us directly and we will try our utmost to resolve the problem. The Hédoné Interiors Ltd warranty will ONLY be applicable for orders with an order number and legitimate purchase invoice issued by an authorised reseller/distributor. For items being sent to our Returns Department, please be sure to ship your item by insured, traceable mail – DHL and other carriers offer this service. Please include a note with your address and daytime phone number along with the instructions sent by our Customer Service team, as well as a copy of your sales receipt or packing slip.

I have been refunded the incorrect amount?

Contact a member of the Hédoné Team by email at customercare@hedoneinteriors.com or by telephone on
+44(0)20 8871 4302. Please ensure you have your order number and date of placing the order when you contact us.

How do I pay for my order?

Payment can be made by credit or debit card through the website or by BACS/CHAPS bank transfer using internet banking, provided your order is emailed to us (please note, production of orders using this payment method will only commence once the transfer has been authorised and completed in full).

When will I be charged for my order?

Payment will be taken as soon as your order is placed.

Shipping

Delivery Policy

All orders take between 20-30 days to be made and delivered and will be shipped from our London office direct to the Client's stated delivery address. A member of our Customer Service Team will contact you to arrange a convenient delivery date once your order is released from production. DHL shipping times vary with cost based on each country’s standard shipping charges. Any additional taxes and/or duties based on the customs value of your shipment will be the sole responsibility of the customer. Please contact your country's customs office for specific details. Once the package has been shipped, any change in shipping address will have an additional fee of £5 per shipment. Please note all deliveries require a signature upon receipt. Hédoné Interiors Ltd reserves the right to change courier company if an alternative service provider is required.

UK V.A.T

UK VAT will automatically be deducted from merchandise shipped to non-EU countries as well as for Channel Islands (please make sure to pick e.g. Jersey as country). This is clearly indicated on the order sheet when purchasing. If you have not received your goods within 10 days please contact us at sales@hedoneinteriors.com.

Insurance and Packaging

Due to the high value of our products, we offer an optional insured courier service at Checkout, which is calculated at 1.5% of the total order value. We recommend customers include this option to safeguard against any possible Delays during transit from Hédoné Interiors Ltd to your delivery address. The insurance policy is provided through our courier provider DHL. Each item is individually packaged in protective bubble-bags and sent out in a our rigid mailing boxes.

Delays

Hédoné Interiors Ltd shall not be liable for any delay in delivery due to unforeseen circumstances or due to causes beyond Hédoné Interiors Ltd ’s control, including but not limited to: force majeure; acts of government; military conflicts; delays in transportation; inclement weather or customs formalities; transport damage; energy shortages or labor disputes; and delays or inability to deliver by Hédoné Interiors Ltd ’s suppliers.

Shipping Rates

DHL shipping costs and times vary, based on each country’s standard shipping charges. Any additional taxes and/or duties based on the customs value of your shipment will be the sole responsibility of the customer.

Security and Privacy

The privacy and security of both your personal and payment/transaction information is our highest priority. Below is a description of how we maintain online security and respect your privacy:

Privacy Policy

This Privacy Policy Statement sets forth the privacy policy pertaining to hedoneinteriors.com. By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of this site, please review our Legal Notice. For purposes of this Privacy Policy Statement, Personal Information means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. Hédoné Interiors Ltd does not collect personally identifiable information from any person under the age of 18. If you are under the age of 18 you need to provide parental contact information or exit this site. Hédoné Interiors Ltd implements a variety of security measures to maintain the safety of your personal information. It is Hédoné Interiors Ltd's policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems. For each visitor to this website, our web servers automatically recognise information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address.

Regardless of the purpose for which it is submitted, it is Hédoné Interiors Ltd's policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:
  1. for the specific purpose for which it was volunteered (for example, placing a product order through this website;
        becoming a registered Hédoné member; or entering a contest).
  2. to improve the content, appearance and utility of this site.
  3. to track our visitors' use of this website for internal market research or other business purposes.
  4. to notify our visitors of website updates and exclusive online promotions.

To make any request described above, send an e-mail to info@hedoneinteriors.com. When contacting us, please be sure to provide us with your exact email address, name, address and/or telephone number(s) in order to ensure a quick and effective response to your request. Hédoné Interiors Ltd reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this website following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

Online Security

Whenever you provide any order information, we use SSL technology to make sure that it is encrypted, or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a registered Hédoné member, all information (such as your name, address, and email address) is safely stored behind a firewall, which is vigilantly tested 24/7.

Legal Notice

In General

1. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

2. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

3. This Website also contains links to other websites, which are not operated by Hédoné Interiors Ltd (the "Linked Sites"). Hédoné Interiors Ltd has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions

1. You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Hédoné Interiors Ltd' will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software & Content

1. The intellectual property rights in all software and content made available to you on or through this Website remains the property of Hédoné Interiors Ltd and are protected by copyright laws and treaties worldwide. All such rights are reserved by Hédoné Interiors Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

2. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Hédoné Interiors Ltd.

Terms of Sale

1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

2. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery notice for further information.

3. Delivery dates are subject to availability. Hédoné Interiors Ltd shall not be liable for its failure to meet delivery dates. Delivery dates are non-binding indications only and subject to availability. Partial delivery is permitted and may be invoiced.

4. In order to contract with Hédoné Interiors Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Hédoné Interiors Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Hédoné Interiors Ltd or may in some cases be a third party. Where a contract is made with a third party Hédoné Interiors Ltd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Pricing and Availability

1. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a 50% refund.

2. All prices are exclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

All prices are in GBP£ Sterling, and include all import duties and taxes, but exclude VAT. Due to the volatile currency exchange rate of GBP £ Sterling, and the nature of currency fluctuations, we reserve the right to change pricing without notice. Orders placed and confirmed will not normally be affected, however, we reserve the right to cancel orders and to refund in full should the situation warrant such action. Customers will be notified up on such instance.

Payment

Hédoné Interiors Ltd accept the following payment methods:

1. Online orders using our secure online payment method.
2. Bacs/Chaps online bank transfer.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Production of your order will not commence until this pre-authorisation check has been completed and the full amount payable has been debited from your account.

Discount Codes

1. Account discount codes:
Discount codes may occasionally be offered to account holders. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

2. Promotional discount codes:
We may occasionally offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Disclaimer and Liability

1. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hédoné Interiors Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Hédoné Interiors Ltd ’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this website

1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

2. You must not establish a link from any website that is not owned by you.

3. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Indemnity

1. You agree to indemnify, defend and hold harmless Hédoné Interiors Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

1. Hédoné Interiors Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

1. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Limited Warranty and Liability

1. Except as provided in Hédoné Interiors Ltd's Warranty to the Client that products purchased from Hédoné Interiors Ltd will be free from defects in materials and workmanship for 6 months from delivery.

2. Insignificant deviations from the product specifications are excluded from this warranty. Hédoné Interiors Ltd's warranty shall not apply to any products which have been in Hédoné Interiors Ltd ’s opinion subject to normal wear-and-tear, abuse, modifications, attempted repair, negligence, misuse or accident. Unauthorised modification or misuse, non-compliance with instructions or information provided, or any use outside environmental specifications discharges Hédoné Interiors Ltd from any liability under this warranty. This warranty applies to third party supplied products only to the extent and insofar as the supplier makes and honours a warranty to Hédoné Interiors Ltd. This warranty extends to the Client only. Clients should not convey the warranty, or make any warranty on behalf of Hédoné Interiors Ltd to any subsequent purchasers.

3. The Client shall thoroughly examine all deliveries without delay.

4. Any claim under this warranty must be made in written form sent by registered mail within 14 days after receipt of the defective merchandise, including a detailed description of the defect. Otherwise the delivery is approved. All warranty claims must be made by registered letter immediately upon discovery of the defect.

5. As Client’s sole and exclusive remedy for breach of this warranty, Hédoné Interiors Ltd will at its sole discretion, repair, or replace defective goods, which are acknowledged by Hédoné Interiors Ltd, with non-defective goods or grant separate agreement a reasonable price reduction. The goods may only be returned upon prior approval and in accordance with the explicit instructions of Hédoné Interiors Ltd.

6. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE, AND NO OTHER WARRANTY IS EXPRESSED OR IMPLIED; HÉDONÉ INTERIORS LTD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST INFRINGEMENT.

7. HÉDONÉ INTERIORS LTD’S LIABILITY IS LIMITED AND DIRECT DAMAGE WITH RESPECT TO THE GOODS THEMSELVES, AND SHALL IN NO EVENT EXCEED THE AMOUNT PAID TO HÉDONÉ INTERIORS LTD FOR THE RELEVANT GOODS, IN NO EVENT IS HÉDONÉ INTERIORS LTD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, HOWEVER BASED AND IRRESPECTIVE OF WHETHER HÉDONÉ INTERIORS LTD HAD KNOWLEDGE OF THE POSSIBILITY THEREOF, UNLESS WHERE LIABILITY IS ENFORCED BY LAW IN CASES OF WANTON OR GROSS NEGLIGENCE. THE BURDEN OF PROOF IS THE CLIENT.

8. Within the scope of product liability, Hédoné Interiors Ltd’s liability to personal injury or to damages sustained by a consumer.

9. Hédoné Interiors Ltd products are intended for use in the home. Due to their physical properties, Hédoné Interiors Ltd products are unsuitable for other uses (e.g. outdoor living areas or environments where products are exposed to the possibility of weather damage). The Client shall defend, indemnify and hold Hédoné Interiors Ltd. harmless from any and all third party claims based on product liability or otherwise relating to uses of Hédoné Interiors Ltd products purchased by Client, and waives all its owns claims. The rights of the consumers based on the consumer protection laws in force are not affected.

10. The Client shall ensure that all Legal Notices and Privacy Policies are made binding on all subsequent purchasers.

11. The exclusion or the limitation of the liability for damages according to the above paragraphs also applies to potential claims against employees or authorised representatives of Hédoné Interiors Ltd.

Data Protection

1. The client agrees to the electronic data collection and processing of the Client’s address, contact names and details and other data necessary for the business transaction for the purpose of internet use by Hédoné Interiors Ltd in the meaning of applicable data protection provisions and to fulfil Hédoné Interiors Ltd’s legal obligations.

Governing Law and Jurisdiction

1. These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

1. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Hédoné Interiors Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Hédoné Interiors Ltd.

Imprint

Hédoné Interiors Ltd
22 Sispara Gardens London
SW181LF United Kingdom

V.A.T Registration Number
998655239

Company Number
7362940

Hédoné is a British based company boasting years of experience in manufacturing the finest home soft furnishings and bridal accessories.